1.1 The name ‘Black River Details’, and it’s logo, are copyright protected and must not be copied, modified or republished in any way without written permission from Black River Details Ltd.
1.2 All content and photography contained within this website, unless otherwise credited, is the property of Black River Details Ltd, and may not be used, copied, modified or republished without the written permission from Black River Details Ltd.
1.3 Any links to Third Party websites are provided for information only. We do not review, endorse and guarantee information contained within them.
1.4 If you would like to link to this website, you may do so providing you do not represent any false information, or misrepresent your relationship with Black River Details Ltd.
2.1 Due to the nature of our work, we do not offer or imply any sort of guarantee or warranty. We are happy to offer advice on how to care for your vehicle following a Detail, but cannot be held responsible for your actions, or any subsequent damage caused to the finish, directly or indirectly by yourself (i.e. taking your vehicle through a car wash, bird droppings, industrial fall out, etc).
2.2 Where a guarantee is offered by a product manufacturer, we confirm that we will apply that product in accordance with the manufacturers training and instructions. Any terms and conditions applicable to the guarantee will be made clear to you at the time of booking and/or completion, and the process through which any claim would be made.
3.1 Black River Details Ltd will take every care and reasonable precaution to safeguard your vehicle from damage or theft.
3.2 Vehicles left with Black River Details will not be driven, other than to be moved around the Studio.
3.3 If you ask Black River Details Ltd to collect and/or deliver your vehicle from home or work, you will be asked to fill in and sign an authorisation form. Someone must be present at collection and delivery to acknowledge the relevant time/mileage..
3.4 Black River Details Ltd will not be held responsible for faults that develop on the car, whilst in our care, that are unrelated to any work we have done. For example, air bag lights (where interior has not been removed) and engine light illumination. In these events, we will inform you as soon as possible.
3.5 Black River Details Ltd will not be held responsible if work cannot be completed due to previous repair work, undisclosed information, or factors that could not be reasonably foreseen or prevented. Black River Details Ltd will not be held responsible for any subsequent loss caused by work not completed within the originally agreed timescale, nor will you be liable for compensation.
3.6 Where your vehicle is fitted with in car recording equipment (dashcams or other vehicle CCTV), this must be switched off or disconnected whilst static in our workshop. This is to protect our privacy, and that of our other clients, from visual or sound recordings. This only applies whilst the vehicle is in our Studios. This does not apply to any sort of tracker vehicle fitted to the vehicle, unless it has the capacity to record video and sound.
Bookings, payments and cancellations
4.1 At the time of booking, a deposit payment of up to 20% of the quoted work is required. This can be made by bank transfer, card or cash. If your deposit is not received within 7 working days (unless otherwise agreed) the dates will be offered to other clients.
4.2 You may amend the date, or cancel your booking, and receive a full refund, up to 7 days before the date of the booking. This date will be stated on the invoice supplied for your deposit. After this date, no refund will be offered, and the deposit cannot be transferred to another date. To make a new booking, a new deposit will be required.
4.3 Payment of the balance due will be required on the day of completing the work. There are no exceptions to this. Payment can be made by cash, card or by bank transfer in advance (cleared funds must reach our account before your vehicle will be released).
4.4 Where work is being carried out to correct a problem caused by a Third Party, Black River Details Ltd respectfully require that you make full payment upon completion of the work, and it is your responsibility to reclaim your costs from the Third Party.
4.5 If, as part of a Detail, work is to be carried out by one of our carefully chosen partners (e.g. bodyshop services, wheel refurbishment, etc), we reserve the right to request partial or full payment for that part of the booking in advance.
4.6 Further to 4.5, there may be occasions where additional work is required beyond what was initially quoted, and couldn’t reasonably be identified or foreseen at the time of booking. For example, during wheel refurbishment, it may be found a wheel needs straightening, metal tyre valves need replacing, or due to tyre pressure monitoring systems, a sensor (or sensors) may need to be renewed. We will endeavor to contact you immediately when we are made aware of this, but any additional costs shall be your responsibility, and Black River Details Ltd shall not be liable for these.
4.7 In the event of wheels going to be refurbished and it is found that one or more tyres are considered by the professional tyre fitters at our refurbishing partner to be illegal or dangerous to refit, we will not be held liable for the cost of replacing the tyre(s). In this instance we will contact you at the earliest opportunity to discuss options. This might be for us to supply tyres, or you may wish to organise them yourself. The only time we would insist upon us supplying is that if there would otherwise be an unacceptable delay or impact on our business caused by not being able to move your vehicle, due to a lack of wheels.
4.8 If your vehicle needs to leave our Studio for external work to be carried out, you will be consulted for permission beforehand, and informed as to exactly where and when this will be happening.
DATA PROTECTION – using your information
5.1 We use the information that we collect from you to manage your account and provide our products and services to you. In addition to this we may use the information for one or more of the following purposes:
- To inform you of any changes to our website, products or services.
- To provide information to you relating to other products and services we think may be of interest to you.
- To develop and improve the products and services we provide and make available;
- To carry out statistical analysis and market research; and
- Testing and validation purposes as part of infrastructure and system enhancements (for example changes to our booking and/or account management systems)
5.2 The information we obtain will be shared with and crosschecked by other businesses, including insurers and third parties engaged by us and companies who introduced you to us. We never give your details to third parties to use your data to enable them to provide you with information regarding unrelated goods or services.
5.3 It is optional for you to provide any detailed information that we may ask for.
5.4 In accordance with the Data Protection Act 1998 you are entitled to a copy of the information we hold about you. If you would like a copy of your information please write to Black River Details Ltd, 186 Hawthorn Road, Bognor Regis, West Sussex, PO21 2UX. Please note that we reserve the right to charge a fee of £10 to cover costs incurred by us in providing you with the information.
By making a booking, you agree to the terms and conditions set out here.